1. Overview
At Radiance Decor, your satisfaction is our top priority.
We want you to love every product you order from us.
If, for any reason, you are not completely happy with your purchase, we’re here to help with easy returns, exchanges, and refunds — subject to the terms below.
2. Return Eligibility
To be eligible for a return, please ensure that:
-
The item is unused, unwashed, and in the same condition as received.
-
It is returned in its original packaging.
-
You contact us within 14 days of receiving your order to request a return.
-
The item is shipped back to us within 30 days of delivery.
Certain products cannot be returned for hygiene or safety reasons, including:
-
Custom or personalized items
-
Clearance or final sale items
-
Gift cards
3. How to Request a Return
To start a return, please contact our customer support team at:
📧 Email: [support@radiancedecor.com]
Include the following details in your message:
-
Your order number
-
The item(s) you wish to return
-
A brief reason for the return
-
Photos (if the item arrived damaged or defective)
Once your request is approved, we’ll send you instructions and a return shipping address.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
We’ll replace the item at no additional cost or offer a full refund, depending on your preference.
Please provide clear photos of the damage so we can resolve the issue quickly.
5. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be processed to your original payment method within 5–10 business days.
-
Shipping costs (if any) are non-refundable, unless the return is due to our error or a defective product.
If your refund is delayed, please check with your bank or payment provider before contacting us — sometimes processing times vary.
6. Exchanges
We’re happy to exchange items for a different color, size, or product of equal value (subject to availability).
Please contact us at [support@radiancedecor.com] to arrange an exchange.
7. Non-Returnable Items
Please note that the following items are non-returnable and non-refundable:
-
Clearance or discounted products
-
Gift cards or promotional items
-
Custom or made-to-order décor pieces
8. Shipping Costs for Returns
Customers are responsible for return shipping costs unless:
-
The product is defective or damaged upon arrival, or
-
We shipped the wrong item.
We recommend using a trackable shipping service to ensure the safe return of your item.
9. Order Cancellations
If you need to cancel an order, please contact us within 12 hours of placing it.
Once the order is processed or shipped, we may not be able to cancel it.
10. Contact Us
We’re here to make sure you have a smooth and enjoyable shopping experience.
If you have any questions about our Return & Refund Policy, please reach out to us:
📧 Email: [support@radiancedecor.com]
Radiance Decor
Because every home deserves care — even after delivery.